privacyPolicy
Effective Date: February 21,2025
I. Introduction
In Jive, protecting your privacy is of utmost importance. This policy is designed to clarify the reasons and methods for collecting, using, protecting, and disclosing your personal information during your use of our services. By accessing or using Jive, you thereby express your consent to the practices detailed herein.
II. Information Collection
2.1 Purposes of Collection
We collect information mainly for two purposes: first, to gain a deeper understanding of user behavior, and second, to enhance the quality of our services. This information can either be directly provided by you or automatically collected when you engage with our application. All the collected information is only used for purposes directly related to the game experience and service improvement of Jive, and will not be used for other irrelevant commercial purposes or by third parties without your explicit consent.
2.2 Information You Provide
• Account Information:
￮ Username: It is a unique name you independently choose to identify yourself on the Jive platform. It is used for logging into the game and displayed on the game record page to ensure that your game progress and personal settings are independent and identifiable.
￮ Birthday: Collecting birthday information helps us provide you with a personalized game experience. For example, on your birthday or during specific birthday-related periods, we can push exclusive game rewards, themed skins to you. Meanwhile, it is also used for age verification to ensure that you meet the age requirements for using the game and avoid minors being exposed to inappropriate game content.
￮ Country/Region: Knowing your geographical location is mainly used to ensure that our game operations comply with the laws and regulations of different regions. It also helps us optimize the language settings, server connection speed of the game, and push game activities or content recommendations that conform to the local cultural atmosphere. For example, during certain regional festivals, we can display specific festival-themed game elements to users in that region.
2.3 Automatically Collected Information
• Device and Usage Information:
￮ Device Brand, Model, and Operating System Version: This information helps us understand how the game runs under different hardware and software environments so that we can optimize the game's compatibility and ensure that the game can run smoothly on various devices, providing you with a stable gaming experience. For example, if we find that a specific model of device experiences frequent lags or crashes when running the game, we can conduct targeted technical optimizations and adaptations.
￮ IP Address: By recording your IP address, we can analyze the approximate geographical distribution of users, which is used to optimize server deployment and ensure that users in different regions can obtain low-latency game connections. Meanwhile, when abnormal IP address activities are detected, we can take security measures to protect your account from potential hacker attacks and prevent it from being stolen.
￮ In-game Operation Data:
▪ Character Jump Operation Records: This includes data such as the time interval between each jump, the accuracy of the jump, and the success rate of jumps as the character's movement speed increases over time. These data are used to analyze the improvement of your game skills so that we can dynamically adjust the game difficulty according to the skill levels of different players, providing novice players with a more friendly entry experience and challenging level designs for experienced players.
▪ Details of Gold Coin Acquisition and Usage: We record the situations where you purchase gold coins and use them to unlock different scene levels. This helps us evaluate whether the entertainment value within the game meets the needs of users.
▪ Game Duration and Frequency: We record in detail the time when you start and exit the game each time, as well as the cumulative game duration and the number of times you play the game. Through this data, we can understand your level of investment and participation activity in the game, analyze your game habits (such as whether there are fixed game time periods, the number of days you play the game per week, etc.). This enables us to push game update notifications, activity information, or personalized game recommendations at appropriate times. Meanwhile, we can also evaluate the attractiveness and retention rate of the game based on the overall trends of users' game duration and frequency, providing a basis for subsequent game content updates and function improvements.
▪ Scene Level Selection and Clearance Situations: We record the number of times you enter different scene levels, the time you stay in each level, etc. This can help us understand the popularity and difficulty coefficient of each scene level. For popular levels, we can consider launching extended levels with similar styles or themes; for levels that are too difficult or too easy, we can make corresponding adjustments and optimizations to improve the overall fun and challenge of the game.
￮ Log Data:
▪ Application Startup and Shutdown Records: Each time you open and close the Jive application, we will record the exact time stamp. This helps us analyze users' game startup habits, for example, whether there is a situation where a large number of users start the game in a specific period, so that we can prepare for server load in advance to ensure the stability and smoothness of the game.
▪ Function Usage Order and Frequency: We record in detail the order in which you use various functions during the game (such as entering the game from the main menu, viewing the history record page, editing the personal information page, entering the in-game store to purchase gold coins, etc.) and the number of times you use them. Through this data, we can understand users' behavior paths and preferences in the game, optimize the menu layout and function guidance of the game, making it easier for you to find and use commonly used functions and improving the operational convenience and user experience of the game.
▪ Error and Failure Reports: If any errors, lags, crashes, or other technical problems occur during the game, the system will automatically generate detailed error logs, including the time when the error occurred, the specific error code, the game operation steps at that time, as well as your device and game status information, etc. These logs are crucial for our technical team to troubleshoot and solve problems, helping us quickly locate and fix loopholes and failures in the game to ensure the stability and reliability of the game and provide you with a higher-quality gaming experience.
III. Information Use
Through the analysis of the collected data, we can better customize Jive to meet your needs:
• Core Functions: Realize the basic functions of Jive, such as enabling you to make the character jump by clicking to avoid falling into pits, operating the game mechanism where the character's movement speed increases over time, and using gold coins to unlock different scene levels. Meanwhile, relevant game data will be recorded to optimize the game experience.
• Account Management: Ensure the smooth creation and maintenance of your account, support personalized experiences such as editing personal information, and guarantee the security and stability of the account.
• Service Improvement: By analyzing usage patterns, we can fine-tune the performance of the application, make your experience more convenient, accelerate the loading speed, and introduce new features that meet the needs of users. For example, based on users' game performance and feedback in different scene levels, we can optimize the game difficulty or scene design.
• Communication: Keep you informed of exciting app updates in a timely manner or respond to any issues you report, ensuring that you are aware of and actively participate in the Jive community.
IV. Information Sharing
We are fully aware of the sensitivity of your data and will only share it under specific and carefully considered circumstances:
4.1 Third-Party Service Providers
To provide excellent services, we cooperate with reliable third-party partners who are responsible for functions such as cloud storage and data analysis. These partners are contractually obliged to adhere to strict privacy agreements, ensuring that your data is only used for tasks related to the services they provide.
• Cloud Services: Your game-related data (such as game records, unlocked scene levels, etc.), personal information backups, and other relevant data may be securely stored on third-party cloud platforms renowned for their reliability and data protection measures.
• Analytics Services: Anonymized usage data (such as game duration, level unlocking frequency, operation data in different scenes, etc.) will be shared with our analytics partners, who will analyze this data to identify trends and explore opportunities to enhance the Jive experience without revealing your identity.
• Payment Service Providers: When you use the gold coin recharge function, we will only share the minimum payment-related information, such as the payment amount and payment time, with the payment service provider to complete the transaction process. We also require the third party to strictly comply with confidentiality obligations to ensure the security of your payment information.
4.2 Legal Obligations and Law Enforcement
In the face of legal requirements, such as court orders, government investigations, or to protect our legitimate rights and prevent fraud, we may disclose your information as mandated by law. For example, if there are suspected illegal game operations or other abnormal behaviors, we may provide necessary user information to relevant law enforcement agencies under legal compulsion.
4.3 Business Transfers
In the event of significant corporate events such as mergers, acquisitions, or asset sales, your data may be transferred to the acquiring entity. We promise to notify you in advance and ensure that the new custodian of your data respects the privacy rights stipulated in this policy.
4.4 With Your Consent
If you explicitly consent, we may share your information with third parties for special projects, such as jointly hosting events or sharing anonymized and aggregated data with designated research partners. For example, if we cooperate with other game developers or relevant institutions to conduct research projects on user game habits, we will share relevant anonymized data with your consent.
V. Data Security and Retention
We have implemented a series of robust measures to protect your personal information from unauthorized access, alteration, or disclosure:
• Encryption: During transmission, all user data is encrypted using industry-standard encryption algorithms to create a secure digital envelope, ensuring that your information remains confidential as it travels between your device and our servers. For example, your game data, personal information, etc. are safeguarded by encryption during the upload and download processes.
• Access Control: Access to your personal data is strictly restricted to authorized personnel who have a legitimate need and have passed multiple layers of authentication and authorization checks. Whether they are internal employees or external partners, they can only access relevant data after fulfilling specific business requirements and passing a strict review process.
• Data Retention: As long as your account is active, we will retain your game data (including game records, character status, scene level unlocking situations, etc.), personal information (such as username, voice settings, id, etc.), and related setting information. Once you decide to delete your account or specific content, we will immediately initiate a comprehensive deletion process to expunge your data from our systems in accordance with our retention policies. However, in certain situations, such as when data is essential for fulfilling legal obligations (such as tax filing, compliance supervision requirements, etc.) or for ensuring the security and stability of the platform (such as preventing fraud, investigating security breaches, etc.), we may retain some data for a specific period, but we will ensure the security and confidentiality of this data and will not use it for other unauthorized purposes.
VI. User Rights
We respect the privacy rights of our diverse global user base and are committed to enabling you to have control over your personal data:
6.1 General User Rights Worldwide
• Right to Access: You are entitled to request a comprehensive overview of the personal data we hold about you, including details of its use and retention schedule. For example, you can easily view your game history records (including the names of each scene, play time, game duration), personal information details, and any associated metadata.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can promptly ask us to correct it. Whether it's a misspelled username, incorrect birthday information, or other discrepancies in your personal data, we will expeditiously update our records.
• Right to Erasure: Under specific conditions, such as when the data is no longer required for legitimate business purposes or when you withdraw your consent, you can request the deletion of your data. However, legal obligations may sometimes limit this right. For example, if your game data is involved in financial settlement or compliance auditing, we may retain relevant data for a certain period while anonymizing your identity information.
• Right to Data Portability: You can obtain your personal data in a machine-readable format, permitting you to transfer it to a third party of your choice for continued use if you so desire. For example, you can export your game data, personal information settings, etc. to a personal archive or another compatible platform for continued use in other game tools or for personal data backup.
• Right to Restrict Processing: In circumstances where you suspect data inaccuracies or have concerns about its use, you can ask us to temporarily suspend or limit the processing of your data until the matter is resolved. For example, if you have doubts about the record of a game, you can ask us to pause further processing of that game's data until it has been verified.
• Right to Object: You have the right to object to the processing of your data, especially when it is being used for direct marketing purposes or when you believe our legitimate interests do not justify its use.
• Right to Withdraw Consent: If we are processing your data based on your consent, you can revoke that consent at any time. Significantly, this withdrawal will not impact any processing that occurred prior to your decision. For example, if you previously consented to our using your game data for analysis to improve services but later changed your mind, you can withdraw your consent and we will cease using the data for subsequent analysis, but the results of previous analyses will not be reversed.
6.2 Country-Specific Rights
• California, United States (California Consumer Privacy Act):
￮ Right to Be Informed: You are entitled to know precisely what personal data we collect, how we use it, and with whom it is shared.
￮ Right to Opt-Out of Sale: Although we currently do not sell user data, if the situation changes, you will have the right to opt out of such sales.
￮ Right to Delete: You can request the deletion of your personal data, although in some cases we may need to retain certain information to meet legal compliance requirements.
￮ Right to Non-Discrimination: We are prohibited from discriminating against you for exercising your rights under the California Consumer Privacy Act.
• Brazil (General Data Protection Law):
￮ Right to Transparency: You have the right to a clear understanding of how we process your data and whether it is shared with third parties.
￮ Right to Anonymization or Blocking: You can request the anonymization of unnecessary data or ask us to block its use to protect your privacy. For example, you can ask for the anonymization of certain sensitive information in your completed games.
￮ Right to Revoke Consent: You can withdraw your consent at any time and demand that we cease processing data based on that consent.
￮ Right to Lodge a Complaint: If you have concerns about your privacy, you have the right to file a complaint with Brazil's National Data Protection Authority.
6.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at Jive@hotmail.com. When reaching out, please provide the following essential information:
• Your account credentials .
• The specific right you wish to exercise and the exact type of data it pertains to.
• Any legal justifications or supporting details for your request, if applicable.
We are committed to responding to your request within 30 days of receipt. In complex cases that require additional time for investigation or processing, we will promptly notify you of the expected delay. In some instances, we may need to request further information to verify your identity and maintain data security.
6..4 Limitations to Data Access and Deletion
There are certain scenarios in which we may not be able to immediately fulfill your deletion requests:
• When data is indispensable for fulfilling legal obligations, such as tax reporting, compliance supervision, or ongoing litigation. For example, if your game data is involved in financial tax filing or compliance auditing processes, we may need to retain the data for the relevant period.
• When data is critical for maintaining the security and integrity of our platform, such as preventing fraud or investigating security breaches. For example, if your game operation is suspected to be related to a platform security vulnerability or fraud behavior, we may retain the relevant data for investigation.
VII. Children's Privacy
Jive is not designed for use by children under 18 years of age. If we discover that we have inadvertently collected personal data from a minor, we will immediately take steps to delete it. If you have any questions or concerns regarding children's privacy, please contact us at Jive@hotmail.com.
VIII. International Data Transfers
Given our global user base, your personal data may be transferred and stored across different countries/regions, each with its own unique privacy regulatory environment.
8.1 Legal Basis for Data Transfers
• Users in the US and Other Regions: We meticulously comply with the applicable laws of the destination country/region and ensure that our partners implement corresponding privacy protection measures.
8.2 User Options
If you are uncomfortable with your data being transferred to other countries/regions, you can limit certain functions when using the app, such as cloud storage integration. Alternatively, you can directly contact us to make a specific request, and we will do our best to accommodate your concerns.
IX. Third-Party Services and Links
Our application may incorporate third-party services or contain links to external websites. It's important to note that these third parties operate under their own privacy policies, which may differ from ours. We do not have direct control over their data processing practices.
9.1 Examples of Third-Party Services
• Cloud Storage Services: To ensure the security and accessibility of your game-related files, personal information backups, and other data, we may use third-party cloud platforms with advanced security features.
• Analytics Services: We use third-party analytics tools to gain a deeper understanding of user behavior, helping us optimize the functions and user experience of Jive, such as analyzing game-play trends and efficiency.
• Payment Service Providers : We cooperate with professional payment service providers to ensure the security of your information during gold coin recharge and other payment
9.2 User Responsibilities
When you interact with third-party services or websites linked from Jive, you are responsible for carefully reviewing their privacy policies. You have the right to decide whether to continue using their services. If you suspect that a third party has violated your privacy rights, please contact us immediately, and we will assist you in resolving the issue.
X. Changes to the Privacy Policy
We may update this privacy policy periodically to adapt to changes in business operations, technological advancements, or evolving legal requirements. In the event of significant changes, we will notify you via email or in-app notifications, urging you to review the updated policy to understand how we protect your data.
XI. Contact Us
If you have any questions, concerns, or need further clarification regarding this privacy policy, please feel free to contact us at the following email address:
Email: Jive@hotmail.com